FAQ
Frequently Asked Questions
What Exactly Is a Virtual Assistant?
A Virtual Assistant (VA) is a skilled professional who provides remote support to businesses and entrepreneurs—just like an in-house team member, but without the overhead. From general admin to specialized tasks, VAs bring flexibility, efficiency, and expertise to help your business run smoothly from behind the scenes.
What Are the Key Benefits of Working with a Virtual Assistant?
- On-Demand Expertise – Get the help you need, when you need it—without committing to a full-time hire.
- Cost-Effective Support – Skip the added expenses of employee benefits, payroll taxes, and office space.
- Zero Downtime – Pay only for the hours worked, with no idle time.
- Customized Service – Choose the exact support your business needs, from admin tasks to marketing and beyond.
How Do I Find the Right Virtual Assistant for My Needs?
Identifying the right VA involves assessing your specific needs and finding a professional whose skills align with those requirements. Consider factors such as experience, specialization, communication style, and availability.
What’s the Typical Turnaround Time?
Turnaround times depend on the complexity and urgency of the task. Most standard requests are completed within 24–48 hours. For urgent or time-sensitive projects, we’ll set clear deadlines together before starting to ensure timely delivery.
Do You Handle In-Person Errands?
Yes! If you’re local and need support with errands, we’re happy to help. Just provide at least 24 hours’ notice so we can schedule accordingly. Contact us directly to discuss your specific needs.
How Can I Make the Most of My Virtual Assistant?
To build a successful VA partnership:
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Set Clear Expectations: Share goals, timelines, and task details upfront.
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Stay Connected: Use tools like email, WhatsApp, Trello, or Zoom to stay in the loop.
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Give Feedback: Regular check-ins and honest communication help us deliver exactly what you need.
When are payments due?
- Monthly Service Packages: Invoices are sent at the 15th and end of each month and due upon receipt or within 2 business days depending on when the invoice sent out.
- Add-On Services: Added to your next scheduled invoice.
Can I start month-to-month instead?
Yes. Month-to-month options are available for clients who need added flexibility, at an additional $100 per month.
Why is there a higher rate for month-to-month?
Month-to-month work requires the same onboarding, planning, and setup without the stability of a longer partnership. The adjusted rate reflects that flexibility while still offering full service.
Do I need to sign a long contract?
No long-term contracts. We focus on clear expectations, consistent delivery, and partnerships that feel supportive and sustainable.
Why Should I Consider Hiring a VA?
If you’re spending your valuable time on routine tasks like managing your inbox, sending invoices, scheduling appointments, or posting to social media, a Virtual Assistant can help you reclaim your day. By outsourcing these time-consuming responsibilities, you can refocus on what matters most—growing your business, serving your clients, and doing the work you love.
How Do I Know If a Virtual Assistant Is Right for My Business?
If you’re spending your valuable time on routine tasks like managing your inbox, sending invoices, scheduling appointments, or posting to social media, a Virtual Assistant can help you reclaim your day. By outsourcing these time-consuming responsibilities, you can refocus on what matters most—growing your business, serving your clients, and doing the work you love.
How Is My Business Information Kept Secure?
Professional virtual assistants take confidentiality and data security very seriously. Most are more than willing to sign a Non-Disclosure Agreement (NDA) and follow clearly defined privacy and data-handling standards. It’s always wise to review security expectations and any required agreements together before beginning your partnership, ensuring everyone feels protected and confident moving forward.
How Are Virtual Assistants Trained?
Training looks different for every virtual assistant, depending on their background and the type of support they provide. Many pursue specialized education in fields such as real estate, marketing, administration, client care and bookkeeping. When you’re considering a VA, it’s always helpful to talk openly about their training and experience so you can feel confident they’re the right fit for your business needs.
HOW DO I GET STARTED?
Getting started is easy! Fill out our Priority Contact Form here to book your free 30-minute consultation. We’ll connect with you within one business day to learn more about your needs and answer any questions you may have.
How do I pay for services?
All payments are made by Interac e-Transfer. This method is fast, secure, and widely used across Canada, allowing you to send payment directly from your bank.
Do invoices include a breakdown of services?
Yes. Every invoice provides a clear summary of the work completed, and any add-on services. Transparency is always a priority at Elite VBS.
Why is there a 3-month minimum
Results come from consistency, not one-off posting. A 3-month partnership allows time for strategy, content alignment, audience response, and optimization to take effect.
What happens after the initial 3 months?
After the initial term, services continue on a month-to-month basis unless changes are requested. You may cancel at any time with 30 days’ notice or sign again for another 3 months.
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